Terms of Service

These Terms of Service (“Terms”) govern your use of the website operated by Xpress Quality Services, LLC (“Xpress Quality Services,” “we,” “us,” or “our”) and your interaction with our HVAC, plumbing, drain and sewer, indoor air quality, septic, maintenance, repair, installation, financing, and related home service offerings.

By accessing our website, submitting a form, requesting a quote, scheduling service, communicating with us, or using our services, you agree to these Terms and our Privacy Policy.

1. SMS Messaging Terms & Compliance

Program Description

The Xpress Quality Services SMS Program sends text messages to customers and prospects who have requested service, submitted a website form, scheduled an appointment, requested a quote, contacted us, or otherwise opted in to receive SMS communications from Xpress Quality Services, LLC.

Messages may include appointment confirmations, appointment reminders, scheduling updates, dispatch updates, quote follow-ups, customer support communications, service notifications, and promotional messages only where permitted and where appropriate consent has been provided.

Opt-In

You may opt in to receive SMS messages by providing your phone number through our website, contact forms, scheduling forms, quote request forms, or other direct interactions with our business. Where a web form is used, consent is collected through a dedicated SMS consent checkbox that is not pre-checked.

By opting in, you authorize Xpress Quality Services, LLC to send text messages to the mobile number you provided. Consent to receive SMS messages is not a condition of purchase.

Cancellation Instructions

You can cancel the SMS service at any time by replying STOP to any text message from us. After you send STOP, we may send one final message confirming your unsubscribe status. After this confirmation, you will no longer receive SMS messages from us unless you opt in again.

Rejoining Instructions

To rejoin the SMS program after opting out, you must opt in again through our website, scheduling form, contact form, quote request form, or another approved opt-in method.

Help Instructions

If you need assistance, reply HELP to any SMS message from us. You may also contact us directly at (813) 843-0200 or info@xpressqualityservices.com.

Message Frequency

Message frequency may vary depending on your service request, appointment schedule, communication preferences, and interactions with our business.

Message & Data Rates

Message and data rates may apply for messages sent to you from us and to us from you. For questions about your text or data plan, please contact your wireless provider.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Age Restriction

You must be 18 years of age or older to participate in our SMS program.

Privacy Policy

For information about how we collect, use, and protect your data, please review our Privacy Policy: https://xpressqualityservices.com/privacy-policy/

2. General Website Terms

This website is owned and operated by Xpress Quality Services, LLC. You agree to use the website only for lawful purposes and in a way that does not violate these Terms, interfere with the operation of the website, or infringe on the rights of others.

We reserve the right to update, modify, suspend, or discontinue any part of the website at any time without notice.

3. Services

Xpress Quality Services, LLC provides residential and commercial home services, including HVAC, heating, air conditioning, plumbing, drain and sewer, indoor air quality, septic services, maintenance, repairs, installations, inspections, and related services in Tampa Bay and surrounding areas.

Service availability, pricing, promotions, appointment times, financing options, warranties, guarantees, and response times may vary by location, service type, property condition, equipment condition, technician availability, and other factors.

4. Quotes, Pricing & Payments

Any estimates, quotes, promotions, coupons, or pricing information provided through our website, by phone, by text message, by email, or in person are subject to review and confirmation.

Final pricing may depend on inspection findings, labor, parts, equipment, materials, property conditions, permit requirements, emergency service needs, and other relevant factors.

Payment terms will be provided at or before the time of service. Failure to pay amounts due may result in additional collection efforts, fees, or suspension of future service, where permitted by law.

5. Financing

Financing options may be offered through third-party financing providers. Approval, terms, rates, payment amounts, and eligibility are determined by the applicable third-party lender or financing provider.

Xpress Quality Services, LLC is not responsible for the approval process, underwriting decisions, terms, privacy practices, or actions of third-party financing providers.

6. Appointments, Scheduling & Cancellations

Appointment times are scheduled based on availability and may be affected by weather, traffic, emergency calls, job complexity, technician availability, or other circumstances beyond our control.

If you need to cancel or reschedule an appointment, please contact us as soon as possible at (813) 843-0200.

7. Emergency Services

We may offer emergency or same-day services when available. However, we do not guarantee immediate availability for every service request. If you are experiencing a life-threatening emergency, gas leak, fire, flooding emergency, electrical hazard, carbon monoxide concern, or other dangerous condition, call 911 or the appropriate emergency service immediately.

8. Customer Responsibilities

When requesting or receiving service, you agree to:

• Provide accurate contact, property, and service information
• Ensure safe and reasonable access to the property and work area
• Notify us of known hazards, pets, restricted access, or special conditions
• Obtain any necessary approvals if you are not the property owner
• Review and approve service estimates, scopes of work, and payment terms before work begins

9. Warranties & Disclaimers

Any warranties, guarantees, or service commitments will be provided in the applicable written estimate, invoice, service agreement, manufacturer documentation, or maintenance plan.

Except as expressly stated in writing, the website and its content are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee that the website will be error-free, uninterrupted, secure, or always available.

10. Intellectual Property

All content on this website, including text, images, graphics, logos, icons, layouts, designs, videos, service descriptions, and other materials, is owned by or licensed to Xpress Quality Services, LLC and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, exploit, or create derivative works from website content without our prior written permission.

11. User Submissions

If you submit reviews, comments, photos, messages, testimonials, or other content to us, you represent that you have the right to provide that content and that it does not violate the rights of any third party.

By submitting content, you grant Xpress Quality Services, LLC a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute that content for business, marketing, customer service, and operational purposes, where permitted by law.

12. Third-Party Links

Our website may contain links to third-party websites, including financing providers, review platforms, maps, social media pages, or other external resources. These links are provided for convenience only.

We are not responsible for the content, policies, products, services, or practices of third-party websites.

13. Limitation of Liability

To the fullest extent permitted by law, Xpress Quality Services, LLC shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of the website, your reliance on website content, or your use of third-party links.

Nothing in these Terms limits liability that cannot be limited under applicable law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Xpress Quality Services, LLC, its owners, employees, contractors, agents, affiliates, and service providers from and against any claims, liabilities, damages, losses, costs, or expenses arising from your violation of these Terms, misuse of the website, or violation of any law or third-party rights.

15. Privacy

Your use of our website and services is also governed by our Privacy Policy, available at: https://xpressqualityservices.com/privacy-policy/

16. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes shall be handled in the appropriate state or federal courts located in Florida, unless otherwise required by law.

17. Changes to These Terms

We may update these Terms from time to time. The latest version will be posted on this page with the updated effective date. Your continued use of our website or services after changes are posted means you accept the updated Terms.

18. Contact Information

By using our website and services, you agree to these Terms of Service.