Privacy Policy

Xpress Quality Services, LLC (“Xpress Quality Services,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, request service, submit a form, call us, communicate with us, or use our HVAC, plumbing, drain and sewer, indoor air quality, septic, maintenance, repair, installation, financing, or related home service offerings.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Service address or property address
• Billing information, when applicable
• Appointment, quote, service request, and scheduling information
• Photos, notes, or details you provide regarding HVAC, plumbing, sewer, septic, or related service issues
• SMS, email, and communication consent records, including opt-in timestamps when available

Non-Personal Information

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and similar tracking technologies

Customer Communication Information

• Records of calls, messages, emails, contact form submissions, and service inquiries
• Appointment preferences and service history
• Feedback, reviews, and customer support communications

2. How We Use Your Information

We use the information we collect to:

• Respond to service requests, quote requests, questions, and customer inquiries
• Schedule, confirm, update, and manage appointments
• Provide HVAC, plumbing, drain and sewer, indoor air quality, septic, and related services
• Send appointment confirmations, reminders, service updates, and customer support messages
• Process payments or coordinate financing when applicable
• Improve our website, customer experience, and business operations
• Maintain internal records of customer communications, service history, and consent preferences
• Protect against fraud, unauthorized activity, and misuse of our website or services
• Comply with applicable legal, regulatory, and business obligations

3. SMS Messaging & Compliance

By opting into our SMS messaging program, you agree to receive text messages from Xpress Quality Services, LLC related to our services. Messages may include appointment confirmations, appointment reminders, service updates, scheduling communications, customer support messages, quote follow-ups, and promotional messages only where permitted and where you have provided appropriate consent.

Opt-In & Consent

• You will only receive SMS messages if you voluntarily provide your phone number and opt in to receive messages.
• Consent may be collected through website forms, scheduling forms, contact forms, quote request forms, or other direct interactions with our business.
• Where a web form is used, SMS consent is collected through a dedicated checkbox that is not pre-checked.
• Consent to receive SMS messages is not a condition of purchase.
• We maintain records of opt-in actions when available, including timestamps and source of consent.

Opt-Out Instructions

• You may cancel SMS messages at any time by replying STOP.
• After you reply STOP, we may send one final confirmation message to confirm that you have been unsubscribed.
• After that, you will no longer receive SMS messages from us unless you opt in again.

Help Instructions

• Reply HELP for assistance.
• You may also contact us by phone at (813) 843-0200 or by email at info@xpressqualityservices.com.

Message Frequency & Rates

• Message frequency may vary depending on your interactions with our business, service requests, and appointment schedule.
• Message and data rates may apply.
• For questions about your text or data plan, contact your wireless provider.

Carrier Information

• Carriers are not liable for delayed or undelivered messages.
• Supported carriers may include major U.S. wireless carriers and most regional carriers.

SMS Data Protection Statement

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share limited information only as necessary to operate our business, provide services, comply with legal obligations, or protect our rights.

Service Providers

We may share information with trusted vendors and service providers that help us operate our business, such as:

• Scheduling and customer relationship management providers
• Payment processors and financing partners, where applicable
• Website hosting, analytics, and security providers
• Customer support tools
• SMS aggregators and text messaging service providers solely for delivering messages you consented to receive

These providers are expected to protect your information and use it only for the services they provide to us.

Legal Compliance

We may disclose information if required by law, subpoena, court order, government request, or when necessary to protect our legal rights, prevent fraud, or protect the safety of our customers, employees, or the public.

Business Transfers

If our business is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to continued protection under this Privacy Policy or a similar policy.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text messaging services.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include:

• Secure data storage
• Restricted access to customer records
• Internal access controls
• Use of secure business systems and service providers
• Employee and contractor confidentiality expectations
• Reasonable monitoring and security practices

No method of transmission over the Internet or electronic storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website performance, understand user behavior, measure marketing effectiveness, remember preferences, and improve our services.

You may control cookies through your browser settings. Disabling cookies may affect certain website features.

7. Third-Party Links, Financing & External Websites

Our website may contain links to third-party websites, including financing partners, review platforms, maps, social media platforms, or other external services. We are not responsible for the privacy practices, content, or policies of third-party websites.

If you submit information to a third-party website, that information is governed by the privacy policy of that third party.

8. Your Rights & Choices

You may request to:

• Access the personal information we have about you
• Correct or update your information
• Request deletion of your information, subject to legal and business recordkeeping requirements
• Opt out of marketing emails by using the unsubscribe link, when available
• Opt out of SMS messages by replying STOP
• Withdraw consent for future communications

To exercise these rights, contact us using the information listed below.

9. Age Restriction

Our website, services, and SMS program are intended for individuals who are 18 years of age or older. By using our website or opting into communications, you confirm that you are at least 18 years old.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated effective date. Your continued use of our website or services after changes are posted means you accept the updated policy.

11. Contact Us

By using our website and services, you consent to this Privacy Policy.